Buyer and Seller Help

Why purchase from the Locsi Marketplace?

Locsi provides a simple to use, secure Marketplace that allows users to find the item they are looking for at a low price with free shipping. We strive to offer the best products from the best sellers to provide you a great buying experience.

Placing an order:

Finding an item
There are several ways to find the item you are looking for on Locsi. One way is to use our search function. Enter the title of the item you are looking for and the most popular matches will be returned. You can narrow your results by category and other attributes on the left side of the search page. You can also browse through our catalog using categories using the “browse categories” link at the top of every page. If you are having trouble finding an item, contact support and we can help you locate it.

Adding an item to your cart
Once you've found the item you would like to purchase, it is time to compare all of the buying options you have. Before deciding which item to purchase, it is important to look at the price, the condition of an item, the shipping methods offered and the feedback rating of a seller. Using all of this information, you can make an informed decision of which listing is right for you. To proceed, click the “Add to Cart” link next to the item you would like to purchase.

Checking out
To proceed through checkout, click the “your cart” link at the top right of any page. If you are not logged in, you will be asked to login or create an account. Once you are logged in, you can change your shipping address, edit the quantity that you want of an item or change your shipping methods. You can choose a shipping method for the entire cart, for each seller in your cart or for each item individually. Once you are happy with your selections, click the Amazon Payments “Pay Now” button. You will be asked to login to your Amazon Payments account. Follow the prompts from Amazon Payments to complete your order. You will be returned to Locsi and an order confirmation will appear. Your order is now complete.

Managing your orders:

Checking the status of your order
To view the current status of your order, click the “your account” link at the top of any page. After logging in, click on the link “View items you've purchased.” Find the order that you are interested in and click on it to go to the order detail page. On this page you can view the current status of your order and contact the seller with any questions you may have.

Canceling an order
You can cancel an order after it has been placed, but before it has been received by the seller. To do so, go to the order detail page as detailed in “Checking the status of your order.” On the order detail page check the box of the item you would like to cancel and click the “Update Order” button. The item will be canceled from your order and you will not be charged for it. Please note if you paid with a credit card, it may take several days for the reserved funds to be released to your account.

Leave feedback
To leave feedback for a seller, go to the order detail page for the order you would like to leave feedback for. Click the “leave feedback” link next to the appropriate seller. Provide a feedback score and comments and click the “Submit Feedback” button. Once feedback has been left, it cannot be changed. Please contact a seller to resolve any issues before leaving negative feedback.

Order problems
Problems rarely occur, but we are here to help when they do. As a first step, please contact a seller via our website and try to resolve your issue with them directly. Nearly allow order problems can be resolved with good communication from both the buyer and seller. If you are unable to resolve your problem with a seller, you can file a dispute via your Amazon Payments account. Click here to read more about the Amazon Payments dispute process. If you think a seller is using our marketplace to commit fraud, please alert support of the situation.

Selling

Listing an item for sale:

1) Find the correct item
Every product available for sale on Locsi has a Universal Product Code or UPC associated with it. The easiest way to make sure you list your item correctly on our site is to use this code. This code is often found on the back or side of a product and is usually directly below a barcode. You can enter this code or a different search term in to the search bar at the top of any page and you will be provided with items on our site that match your request. Click on the appropriate item to go to the product detail page. On this page you will see a link that says “List your item for sale.” Click this link to begin listing an item for sale.

2) Provide information about your item
After you've found the correct item in our catalog, it is time to provide us with information about your listing. You will be asked to provide information like your price, the condition of your item and more. One of the things buyers like best about our marketplace is that all items have a free shipping method offered. Keep this in mind when determining the price of your item.

3) Create a seller account
If you have not listed an item on our site before, you will be asked to provide some additional information. You will need to create an account that will allow you to keep track of all of your listings and sales. When prompted enter your account information and click “Create Account.” After you have created your account, you will be prompted to provide a return policy for items you sell through the Locsi Marketplace. You will also be asked to create an Amazon Payments account. This account allows you to receive payment for items sold on the Locsi Marketplace.

4) Review your listing
After you have entered all of the required information and either logged into or created your seller account, you can review your listing. Now is the time to make sure you provided all of the correct information. If you are happy with your listing, click “List this item” to make your product available for purchase. It may take a few minutes for our system to process your listing and add it to the Locsi Marketplace. If you need to make changes to your listing, click “Edit this listing” to return to the form.

Locsi Marketplace fees:

Listing your item on the Locsi Marketplace is free. Once your item is sold, you will be charged a fee of 1.9% of the order total. You may be charged payment-processing fees by an independent payment processor. Click here to view the fee structure for Amazon Payments. For complete details on our fees, please read the Marketplace Agreement.

Shipping Methods:

Locsi provides you with many options when choosing a shipping method for your listing. There are three different shipping method rate types that you can choose.

Free – If a buyer selects this shipping method, they will not be charged shipping. You must choose at least one free shipping method for your listing.

Calculated – This rate type allows you to use the shipping calculators from major shipping carriers to determine the price charged to your customers. The shipping amount charged to your customer should come very close to the actual amount you are charged by the shipping carrier.

Flat Rate – The flat rate option allows you to charge a set dollar amount for shipping. The customer will be charged the amount you enter regardless of an items weight or the shipping destination.

Once you've entered your shipping methods for a listing, they will be stored and you can select that shipping table the next time you list an item.

Processing an order:

Order notification
Congratulations, you've sold an item. Now its time to process your order. You will receive an email notification when you have made a sale. When you receive this email, head to the “your account” section of our site and click on the “View items you've sold” link. This page will display all of the sales you have made on the Locsi Marketplace. Click on the appropriate order to continue.

Receive order
Once you have located your new order, it is time to mark it as received. When you mark an order as received, you are confirming that you have the item in stock and will soon ship it out. Once you mark an order received, neither you nor the buyer will be able to cancel the order. This step is in place to allow a buyer to cancel an order they made in error soon after it was placed. Since you will not be able to cancel the order after this step, it is important to verify that you have an item in stock and ready to ship out before you mark it as received. To mark an order as received click the appropriate check box on the order detail page and click the “update order” button.

Ship order
Before you can ship your order, you need to look up the shipping address and the shipping method that your customer has provided you. You can find this information on the order detail page. Also on this page is the date that you are required to ship your order by. Failure to ship by this date can lead to negative action against your seller account. After you have printed a postage label for your package, you can return to the order detail page and enter tracking information and the date you shipped the package. It is important to mark an order as shipped to receive payment for an order.

Cancel order
You can cancel an order that has not been shipped or marked as received via the order detail page. Once in a while it is necessary to cancel an order, but canceling too many orders can lead to negative action on your seller account. To cancel an item from an order, click on the appropriate check box on the order detail page and click the “update order” button. An email will be sent to the buyer alerting them that their order was canceled.

Refund order
Occasionally you will need to issue a refund to a customer for an order. To do so, go to the order detail page for the order you wish to refund. Towards the bottom of this page is a form that asks for the amount that you would like to refund and the reason the refund is being issued. Please note that you can only issue a refund for an order after it has been shipped.

Getting paid:

After you have marked an order as shipped, the funds for that order will be made available in your Amazon Payments account. Please note it may take several days for certain payment types to clear. You can then transfer these funds to your bank account or spend those funds in the Locsi Marketplace.